Kenya Pow­er aims to reach 55,000 cus­tomers with the smart meter project

Kenya Pow­er has launched a smart meter­ing project that will ben­e­fit 55,000 small and medi­um-sized busi­ness cus­tomers across the country.

That from the World Bank with Ksh1.25 bil­lion. fund­ed project is part of the Kenya Elec­tric­i­ty Mod­erni­sa­tion Project and is expect­ed to be com­plet­ed by 30 June this year.

The smart meters are part of an advanced mea­sure­ment infra­struc­ture that enables two-way com­mu­ni­ca­tion between the com­pa­ny and the customer.

In the event of a pow­er out­age, the smart meters can com­mu­ni­cate direct­ly with the com­pa­ny’s Nation­al Con­tact Cen­ter, enabling an imme­di­ate solu­tion and increas­ing effi­cien­cy by alert­ing Kenya Pow­er teams imme­di­ate­ly. In addi­tion, the smart meter sends a noti­fi­ca­tion via SMS to the customer.

Bernard Ngu­gi, Man­ag­ing Direc­tor and CEO of Kenya Pow­er, said at the launch: “These com­bined ben­e­fits of error-free data, prompt detec­tion of net­work prob­lems and ener­gy con­sump­tion test­ing will make a major con­tri­bu­tion to improv­ing ser­vice to our cus­tomers in the SME sector.”

“We believe that advanced mea­sure­ment tech­nol­o­gy will fur­ther increase cus­tomer sat­is­fac­tion due to vis­i­bil­i­ty and prompt detec­tion of pow­er con­sump­tion, as well as reduce the tech­ni­cal loss­es that are key to ensur­ing reli­able and high-qual­i­ty pow­er sup­ply,” Mr. Ngu­gi said.