Kenya Power has launched a smart metering project that will benefit 55,000 small and medium-sized business customers across the country.
That from the World Bank with Ksh1.25 billion. funded project is part of the Kenya Electricity Modernisation Project and is expected to be completed by 30 June this year.
The smart meters are part of an advanced measurement infrastructure that enables two-way communication between the company and the customer.
In the event of a power outage, the smart meters can communicate directly with the company’s National Contact Center, enabling an immediate solution and increasing efficiency by alerting Kenya Power teams immediately. In addition, the smart meter sends a notification via SMS to the customer.
Bernard Ngugi, Managing Director and CEO of Kenya Power, said at the launch: “These combined benefits of error-free data, prompt detection of network problems and energy consumption testing will make a major contribution to improving service to our customers in the SME sector.”
“We believe that advanced measurement technology will further increase customer satisfaction due to visibility and prompt detection of power consumption, as well as reduce the technical losses that are key to ensuring reliable and high-quality power supply,” Mr. Ngugi said.